1. Who is American Skid Steer?
American Skid Steer is a U.S.-based heavy machinery supplier offering TYPHON equipment, attachments, and spare parts to contractors, businesses, and equipment dealers across the United States.
2. Are you a legitimate U.S. business?
Yes. We are a registered U.S. business operating from Charleston, South Carolina, serving customers nationwide.
3. What brands do you sell?
We specialize in TYPHON Machinery, including loaders, excavators, bulldozers, rollers, attachments, and genuine spare parts.
4. Do you sell new or used equipment?
We primarily sell brand-new heavy equipment unless clearly stated otherwise on a product page.
5. Do you have a physical address?
Yes. Our business address is 22 Rue Drive, Charleston, South Carolina 29414, United States.
Products & Equipment
6. What types of equipment do you offer?
We offer skid steer loaders, mini excavators, backhoes, bulldozers, wheel loaders, compactor rollers, and related attachments.
7. Are your machines suitable for commercial use?
Yes. Our equipment is designed for professional contractors, construction companies, agricultural operations, and infrastructure projects.
8. Do you sell equipment attachments?
Yes. We offer a wide range of TYPHON attachments compatible with our machines.
9. Are spare parts available?
Yes. We maintain a strong inventory of genuine TYPHON spare parts to support long-term equipment operation.
10. Do your machines meet U.S. standards?
Yes. Our equipment is manufactured to meet applicable U.S. safety and performance standards.
Ordering & Purchasing
11. How do I place an order?
Orders can be placed directly through our website or by contacting our sales team via phone or email.
12. Can I request a quote before buying?
Yes. You can request a quote for any product by contacting our sales department.
13. Do you offer bulk or dealer pricing?
Yes. We offer special pricing for bulk purchases and authorized distributors.
14. Can I become a distributor?
Yes. We offer 3S distributorship opportunities covering sales, service, and spare parts.
15. Is financing available?
Financing options may be available depending on the product and buyer qualifications. Please contact us for details.
Payments
16. What payment methods do you accept?
We accept secure payment methods as displayed at checkout or provided by our sales team.
17. Are online payments secure?
Yes. All payments are processed using secure and encrypted payment systems.
18. Do you require full payment upfront?
Payment terms vary depending on the product and order type. Our team will confirm payment requirements before processing.
19. Do you charge sales tax?
Sales tax is applied where required by U.S. law.
20. Will I receive an invoice?
Yes. A detailed invoice is provided for every purchase.
Shipping & Delivery
21. Do you ship across the United States?
Yes. We ship equipment and parts nationwide.
22. How long does delivery take?
Delivery times depend on product availability, destination, and shipping method. Estimated timelines are provided after order confirmation.
23. Do you handle freight shipping?
Yes. We coordinate freight shipping for heavy machinery.
24. Will my equipment be insured during transport?
Yes. Equipment is insured during transit unless otherwise specified.
25. Can I arrange my own shipping?
Yes. Customers may arrange independent shipping if preferred.
Warranty & Quality
26. Do your machines come with a warranty?
Yes. All new equipment includes a manufacturer-backed warranty.
27. What does the warranty cover?
The warranty covers manufacturing defects under normal use. Full warranty terms are provided with your purchase.
28. Are spare parts covered under warranty?
Warranty coverage for parts depends on the specific component and warranty terms.
29. How do I file a warranty claim?
You can contact our support team with your order details and issue description.
30. Are replacement parts genuine?
Yes. We only supply genuine TYPHON spare parts.
After-Sales Service & Support
31. Do you provide after-sales support?
Yes. After-sales service is a core part of our 3S distributorship model.
32. Can you help with maintenance questions?
Yes. Our technical team is available to assist with maintenance and operation inquiries.
33. Do you offer repair services?
We assist with service coordination and parts supply. Service availability may vary by location.
34. How long do you support your equipment after purchase?
We provide long-term support through spare parts availability and technical assistance.
35. Can I order parts years later?
Yes. We aim to maintain parts availability throughout the equipment’s lifecycle.
Returns & Cancellations
36. Can I cancel my order?
Order cancellations depend on processing and shipping status. Please contact us immediately.
37. Do you accept returns?
Returns are reviewed on a case-by-case basis due to the nature of heavy equipment.
38. Are custom orders refundable?
Custom or special orders are generally non-refundable unless defective.
39. What if my equipment arrives damaged?
Please notify us immediately so we can assist with claims and resolution.
40. Who is responsible for return shipping?
Responsibility depends on the reason for the return and will be communicated clearly.
Trust & Transparency
41. Do you provide clear product descriptions?
Yes. We aim to provide accurate, detailed, and transparent product information.
42. Are prices clearly displayed?
Yes. Pricing is clearly shown or quoted before payment.
43. Do you hide any fees?
No. All applicable fees are disclosed upfront.
44. Can I speak to a real person?
Yes. Our customer service team is available by phone and email during business hours.
45. Do you respond to customer inquiries promptly?
Yes. We strive to respond as quickly as possible during normal business hours.
Business Hours & Contact
46. What are your business hours?
Our normal business hours are Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time).
47. How can I contact customer support?
You can reach us by phone or email using the contact details listed on our website.
48. Do you offer support outside business hours?
Messages received outside business hours are answered on the next business day.
49. Do you provide order tracking?
Yes. Tracking details are provided once your order ships.
50. Can I visit your office?
Visits are available by appointment only.
Online Store & Security
51. Is your website secure?
Yes. Our website uses SSL encryption to protect customer data.
52. Do you share customer information?
No. Customer information is handled according to our privacy policy.
53. Are images and descriptions accurate?
Yes. We use real product images or manufacturer-approved visuals.
54. Can product availability change?
Yes. Availability is subject to inventory and demand.
55. Do you comply with Google Shopping policies?
Yes. We operate transparently and in compliance with platform policies.
Miscellaneous
56. Can businesses outside the U.S. order from you?
International inquiries may be considered on a case-by-case basis.
57. Do you work with contractors and government projects?
Yes. We support contractors, developers, and infrastructure projects.
58. Are your machines suitable for agriculture?
Yes. Many of our machines are ideal for agricultural applications.
59. Can I request technical specifications?
Yes. Full specifications are available upon request.
60. Why should I choose American Skid Steer?
Because we combine quality heavy equipment, reliable after-sales support, genuine parts availability, and transparent U.S.-based service you can trust.
